Amazon Web Services Support
Provides a mix of tools and technology, people, and programs designed toproactively help you optimize performance, lower costs, and innovate faster.
Amazon Web Services Support Plan
Whether you are new to Amazon Web Services, or continuing to increase your adoption of services as you develop applications and build business solutions, we want to provide the right resources to support your success. Based on your current or planned use-cases, Amazon Web Services Support provides a unique combination of tools and expertise to help you do amazing things with Amazon Web Services.
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Support Plans
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Developer Support
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Business Support
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Enterprise On-Ramp Support
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Enterprise Support
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Case Console
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Business hours access to Cloud Support Associates via case
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7X24 access to Cloud Support Engineers via case, chat & phone; Fast response within 1 hour.
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7X24 access to Sr. Cloud Support Engineers via case, chat & phone; Fast response within 30 minutes.
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7X24 access to Sr.Cloud Support Engineers via case, chat & phone. Fast response within 15 minutes.
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Technology Guidance
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For customers who are using Amazon Web Services for non-production workloads or applications, providing general guidance on how services can be used various use-cases, workloads or applications.
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Guidance, configuration, and troubleshooting of Amazon Web Services interoperability with many common operating systems, platforms, and application stack components.
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A pool of technical point of contact who provides advocacy and guidance.
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Designated Technical Account Manager (TAM) to coordinate access to proactive / preventative programs and Amazon Web Services subject matter experts
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Amazon Web Services Support API
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Provide Amazon Web Services Support API.
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Provide Amazon Web Services Support API.
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Provide Amazon Web Services Support API.
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Provide third party software support.
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Provide third party software support.
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Provide third party software support.
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Provide third party software support.
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Trusted Advisor checks and guidance to resources provision following best practices.
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Access to the 2 core Trusted Advisor checks, and guidance to resources provision following best practices.
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Access to the full set of Trusted Advisor checks and guidance to resources provision following best practices.
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Access to the full set of Trusted Advisor checks and guidance to resources provision following best practices.
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Access to the full set of Trusted Advisor checks and guidance to resources provision following best practices.
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Billing Inquiries
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Designated senior customer service expert for account and billing inquiries.
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Designated senior customer service expert for account and billing inquiries.
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Environmental Status Report
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Consultative review of your application architecture, and guidance on how Amazon Web Services aligns with your applications and solutions.
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Consultative review of your application architecture, and guidance on how Amazon Web Services aligns with your applications and solutions.
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Consultative review of your application architecture, and guidance on how Amazon Web Services aligns with your applications and solutions.
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One time for free per year to have architecture and scaling guidance.(IEM)
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Infrastructure Event Management (IEM)
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Management Business Reviews
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Helps you tier, execute, and evaluate your infrastructure performance.
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Pricing
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Start at ： ¥299 |
Start at ： ¥599 |
Start at ： ¥33,000 |
Start at ： ¥100,000 |
Subscription Mode
- Case Subscription：
- Mail Subscription：
Mail Support
support@beijing.amazonaws.com.cn
Amazon Web Services China (Beijing) Region operated by Sinnet
support@ningxia.amazonaws.com.cn
Amazon Web Services China (Ningxia) Region operated by NWCD
- Phone Subscription：
Hotline Support
1010 0766 Amazon Web Services China (Beijing) Region operated by Sinnet
1010 0966 Amazon Web Services China (Ningxia) Region operated by NWCD
- Chat Subscription：
Intelligent Support Chatbot
Get general guidance of cloud services and billing-related answers with Support chatbot
Benefits
Move faster with Amazon Web Services
Use Amazon Web Services experts to quickly build up knowledge and expertise. We help you stay agile with architectural guidance as you build applications and solutions. Our cloud support engineers and subject matter experts are here with answers and guidance. They are looking around the corner to identify new ways Amazon Web Services can help your business.
Automate management of your environment
Proactively monitor your environment and automate remediation. Amazon Web Services Support provides tools such as Amazon Health and Amazon Trusted Advisor to help you keep your environment running optimally. These tools proactively alert you about ways to improve security, optimize performance, and reduce costs.
Focus on what matters
Focus on your business. Let us focus on your infrastructure. With Amazon Web Services Support, you can put your energy where it belongs - with your customers and your business. We will take care of the infrastructure for you and help you to keep it running efficiently, securely, and in a manner your business demands.
Manage and mitigate risks
Stay secure. Avoid downtime. Your cloud infrastructure must have airtight security and be ready for whatever your business may demand of it. Amazon Web Services Support can help you maintain the strictest security standards and proactively alert you to issues that require attention. We can also help you plan to ensure you can meet the demands of your customers with architectural and operational guidance to optimize performance.
Highly-trained engineers and subject-matter experts
At Amazon Web Services, we hire smart Cloud Support Engineers that are well versed in DevOps technologies, automation, infrastructure orchestration, configuration management and continuous integration, and who are not constrained by how “things are usually done”. We also have a vast network of subject-matter experts ranging from Solutions Architects to product managers that can come off the bench to help you as needed.
Engineers empowered to help you achieve your goals
At Amazon Web Services, Cloud Support Engineers do not simply follow a run-book. Rather the engineers stay with Support cases from the start all the way through to resolution. This model avoids the need for escalation paths typically employed by support organizations and eliminates the need for customers to interface with multiple support engineers, which can slow down time-to-resolution and allow you to move faster in your cloud journey.
Customer Testimonial
I want to give my compliments to Amazon Web Services Premium Support! One of the most impressive things about Amazon Web Services is the rapid response of their support service engineers. One day, I submitted a service request in the Amazon Web Services case system. As soon as the message was sent out, the phone rang with a voice, ‘Hello, I am an Amazon Web Services support engineer…’ After a brief communication, the problem was completely solved. Amazon Web Services Support has both efficiency and high quality!
Providing fast, timely and accurate technical support is indispensable during the migration from traditional IT environments to the cloud platform. Amazon Web Services provides customers with round-the-clock (24 X 7 X 365) technical support services to help customers locate and resolve problems quickly. In AVA’s case, they received strong support from Amazon Web Services technical support team during system deployment.
Amazon Web Services provides different types of support services to facilitate customer successes in architecting, development, operation and maintenance. With such a full range of support options, customers can focus more on their business differentiators and less on undifferentiated heavy lifting.
* To learn more about how Amazon Web Services Support helps customers achieve their objectives with Amazon Web Services, see the full library of customer testimonials.
Amazon Web Services Support Scope of services
Cover development and production issues for Amazon Web Services products and services, along with other key stack components:
"How to" questions about Amazon Web Services services and features
Best practices to help you successfully integrate, deploy, and manage applications in the cloud
Troubleshooting API and Amazon SDK issues
Troubleshooting operational or systemic problems with Amazon Web Services resources
Issues with our Management Console or other Amazon Web Services tools
Problems detected by EC2 health checks
A number of third-party applications such as OS, web servers, email, VPN, databases, and storage configuration
Amazon Web Services Support does not include:
Code development
Debugging custom software
Performing system administration tasks
Database query tuning
Cross-Account Support (for more information, see Support FAQs)